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How to Increase Digicel Internet Speed

Digicel is a 4G telecommunication network in the Bahamas that provides mobile phone, calling, internet, and value-added services. If you have a Digicel SIM and you are using the internet on your mobile phone or any device, then this post can help you a lot. Sometimes, when we use the internet on a Digicel SIM using 3G or 4G, the internet speed goes down. We receive under 100 kbps of internet speed on our Digicel 4G SIM.

There are many reasons for slow internet speed, including location, time of day, network signals, and 3G or 4G coverage. The most famous telecom network in the Bahamas, Digicel, has 38.15 Mbps for download and 11.19 Mbps for upload. So, we will know why Digicel’s internet speed is down and how to increase Digicel’s internet speed in the Bahamas.

What is Actual Digicel Internet Speed?

Internet speed depends on different factors, like location, network signals, and device compatibility. Here are the details of Digicel’s real internet speed, which was tested on different sources.

NetworkTypical Speed
2G0.5-1 Mbps
3G2-5 Mbps
4G10-38 Mbps

How to Increase Digicel Internet Speed: Tips for improving your Digicel 4G internet connection

Here are some tips to increase Digicel’s internet speed, which will help you have faster internet.

1. Change your DNS settings

You can change your mobile phone’s DNS settings to Google’s public DNS servers, which can increase Digicel’s internet speed. DNS can help you browse the web and increase internet speed using cloud servers.

Add the following DNS in your network APN settings:

IPv4

  • 8.8.8.8
  • 8.8.4.4

IPv6

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844

2. Check the Signal Strength and Area

You can check the signal strength in the status bar of your phone. Connect to the strongest possible Digicel 4G signal if signals are weak. You can also check internet coverage by dialing *447*4#.

Many people use mobile phones in closed places like basements, elevators, or any closed room. Avoid using your phone in such areas and use the mobile phone in an open place where full signals from the Digicel 4G network are received.

3. Connect to 4G LTE (Not Auto)

Connecting to only 4G LTE mode can resolve your issue, but sometimes not. If you are in good coverage, then set up only 4G LTE mode in your mobile phone network settings. By doing this, you will receive only Digicel 4G signals, not others, and it will help you improve the internet.

4. Restarting your phone can resolve the issue

Restart your mobile phone or Digicel 4G device (if you have one) to improve the internet speed. Many times, internet caches and cookies are saved on our phones, which causes slow internet. You can also activate airplane mode and then deactivate it in a few seconds to resolve the issue.

5. Use the High-Speed Internet Package and Plans

I have seen this problem in many places, and it has been my personal experience that if you are using free internet on a Digicel sim, it slows down. First of all, you need to check that you have an internet package or offer active on Digicel SIM. If your internet offer has expired, you will need to renew it.

Like many other companies, Digicel also offers unlimited internet to its customers, but its speed is slower than 64 kbps. This leads to a bottleneck on the internet. You can activate premium internet by dialing 100 or *101444#from your mobile phone. Here are some plans that you can activate and check the internet speed.

6. Check the Digicel APN Settings

Check the APN settings on your mobile phone to see if they are correct. Install and activate a new APN profile using the settings.

Digicel APN for the Internet:

Open the mobile phone settings and follow the prompts: Go to Settings > Mobile network > Access Point Names > Tap the + button to create a new APN and enter the APN settings.

  • APN Name: Digicel Internet
  • APN: Internet
  • Port: (empty)
  • Username: Digicel
  • Password: Digicel
  • Authentication type: None
  • APN protocol: IPv4

Digicel Official Internet APN Settings

  • APN Name: web.digicel.settings
  • Username: Leave it blank
  • Password: Leave it blank
  • MMSC (Multimedia Messaging Service Center): http://mms.digicel.net
  • MMS Proxy: Leave it blank
  • MMS Port: Leave it blank
  • MCC (Mobile Country Code): Varies by country (e.g., 338 for Jamaica, 338 for Haiti)
  • MNC (Mobile Network Code): Varies by country (e.g., 050 for Jamaica, 110 for Haiti)
  • Authentication Type: PAP
  • APN Type: Default, Supl, MMS
  • Bearer: Unspecified

7. Change Internet Usage Time

Digicel is the most used internet provider in the Bahamas, which is due to its cheapest plans. When people come home from offices and shops, they use the internet at home. In these cases, the Digicel server slows down due to high traffic, and Digicel users face slow internet issues. You can use these tips to resolve the issue:

  • The best time to use the internet on Digicel at high speed is typically during late-night hours, such as between 11 pm and 5 am
  • Don’t use the internet between 5 PM and 10 PM for downloading because the traffic can be high at this time and you can face slow internet settings.

8. Disable any unnecessary apps

Disable any unnecessary apps that are running in the background. These apps can use up bandwidth and slow down your internet connection. Most of the time, this problem occurs on Android phones due to more apps downloaded and internet usage. You can delete redundant apps and block them from network access by going to your mobile settings.

Troubleshooting Digicel 4G internet speed issues

  • Check the Digicel 4G signals
  • See the internet speed through any internet speed test tool like Ookla
  • Clear the cache and cookies of your browser
  • Check the Digicel internet package or plan usage
  • Restart your mobile phone or Digicel device if have
  • Call the Digicel helpline at 100

Conclusion

Jaz is one of the best telecom networks in the Bahamas and is present in almost every region. Its 4G signals may not be available in some areas, such as rural and forested areas.

You can also check Digicel’s coverage on their official website and talk to their call center representative. If you face an internet connection problem on Digicel SIM, please confirm that your internet plan is active.

FAQS

What is Digicel highest internet speed?

Digicel has a good speed of 38.15 Mbps for download and 11.19 Mbps for upload. Actual speed depends on user location, coverage, device, and signals.

Is Digicel internet fast?

Digicel is the fastest internet service provider in the Bahamas. Sometimes, the internet goes down when there is high traffic, and you can face a slow internet problem. Don’t worry, it will resolve automatically.

What is the Digicel helpline number?

Digicel helpline number is 100, and you can file a complaint against a slow internet issue.

How do I get Digicel APN settings on my Phone?

To get the APN settings, you can call 100 or *101444#from your mobile phone. The settings will be received on your mobile phone within minutes which you have saved with default code 1234 or ask to call center.

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Written by Tahir Ali

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