It was a lose-Lose situation.
A Florida teen traveling alone on Frontier Airlines from Tampa to Cleveland “mistakenly boarded a different flight” and wound up in Puerto Rico.
Logan Lose, 16, waved goodbye to his family at Tampa International Airport on Dec. 22 and headed toward his first solo flight to visit his mom in Ohio for the holidays, WFLA reported.
The teen saw other passengers boarding and got in line, but the flight to Cleveland and another to San Juan both departed from the same gate — and the one to the Caribbean island took off first, Frontier rep Jennifer de la Cruz told the outlet.
Lose “mistakenly boarded a different flight to San Juan,” she said.
“He was able to board as a result of an error on the part of the boarding agent,” de la Cruz told WFLA. “He was immediately flown back to Tampa on the same aircraft and accommodated on a flight Cleveland the following day.”
“Frontier has extended its sincere apologies to the family for the error,” she added.
Logan’s dad, Ryan Lose, told CNN it was the first solo flight for the teen, who suffers from flight anxiety.
He said he and his current wife, Krista, told Logan how to get to the gate at about 8 p.m.
“He went up there and asked the lady if the flight was boarding, and they said, ‘yes,’ and they also checked his bag to make sure it fit,” Lose told the news outlet.
“But Logan said they never scanned his ticket. Logan said they just glanced at it and said, ‘Yes, you’re on the right flight,’ and then he boarded,” he said.
“If they had scanned his boarding pass, they would’ve known my son was on the wrong plane,” Lose added.
He said the family realized something was wrong when Logan’s mom called about 8:30 p.m. to say their son had boarded — and they realized he got on a plane too early.
“That’s when my 9-year-old son looked up the flight status and realized that a flight to Puerto Rico had just taken off from the same gate Logan’s Ohio flight was taking off from,” Lose told CNN.
He said they called the airline about 8:40 p.m. to say Logan was on the wrong flight.
At around 10:15 p.m., Frontier called to confirm that the teen was indeed on the flight to Puerto Rico and that the pilot would be informed about the mix-up.
When the flight landed in Puerto Rico, Logan frantically texted his family.
“I could feel the fear in the text messages. I could feel how scared he was,” Lose told NBC News. “My heart pretty much sank at that point because there was nothing I could do.”
He said his son texted, “Help me please. I’m so scared. They told me it was Ohio,” CBS News reported.
Lose said his son made it back to Tampa around 3:30 a.m., and took off on a flight to Cleveland at 7:45 a.m.
“This whole ordeal has been stressful for everyone,” Lose told CNN.
He said Frontier initially denied that Logan was on the wrong plane.
“They kept brushing it off, saying, ‘No that’s not possible. That can’t happen,’” Lose told WFLA.
Lose said the $200 voucher Frontier offered was not nearly enough for the stress involved in the incident.
“They offered me a voucher to an airline that just lost my son,” he told the outlet. “I want accountability. These airlines are not being held accountable.”
“And when they did finally realize their mistake and said it looks like Logan did get on the other plane, they just said, ‘Oh, sorry,’ and that was it,” he said.
De la Cruz said Frontier allows passengers 15 and older to fly alone and that the airline does not have an “unaccompanied minor program” that escorts young fliers.
In a separate incident last week, a 6-year-old boy flying on Spirit Airlines from Philadelphia to Fort Myers, Florida, was mistakenly put on a plane headed for Orlando.
The airline said the gate agent responsible was no longer working for the company.